back to basics training - training courses and business products for small to medium sized businesses

"Small opportunities are often the beginning
of great enterprises "
(Demosthenes)

We can help you find those opportunities!
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  STORE SALES CRITIQUE  
 
 
The Store Sales Critique is frequently used by Shopping Centres and Retailers, wishing to have nominated stores professionally analysed with the aim of finding opportunities for the creation of additional sales.

One of our Senior Managers will visit the store, making detailed visual observations on a number of key areas that have been approved earlier. The Report is later presented and is often used as a basis of further training.

Please contact us to discuss your needs on a no obligation, confidential basis.
 
 
 
TEAM SERVICE SKILLS ANALYSIS
 
 
 
We are often asked to report on the presentation, attitude, service and communication skills as well as the specific knowledge of nominated Team Members from a customer's perspective.

This is carried out using a pre-approved Checklist that focuses only on factual observation, not opinions - the reason that it is so popular. Security Teams, Customer Service Teams, Cleaning Teams, Operational Teams and Retail Teams are just some of the Professional Service Analyses that we have conducted, again with the purpose of identifying the problems and planning appropriate training.

Please contact us to discuss your needs on a no obligation, confidential basis.
 
     
 
FULL BUSINESS REVIEW
 
     
 

This is a 2 day full professional Business Review carried out by one of our Directors, that will analyse and report on all aspects of the business with a view to increasing profitability and turning around results.

Used most often by Shopping Centres to assist a poor performing tenant, we will examine all areas from the service and store presentation through to the merchandise range, gross profit, margins, expense control and marketing/ advertising.

We will provide a full report to you and the Business Owner which will include detailed action plan recommendations to increase the sales, reduce expenses and improve the profitability of the business.

Please contact us to discuss your needs on a no obligation, confidential basis.

 
 
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Contact Us at any time to discuss your needs, without feeling pressure or obligation!    
   
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Combine the Courses or use them as Development Programs
   
 
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Information for Shopping Centres. We are multiple session presenters at the Property Council of Australia Professional Courses; we provide Training for the Centre Management and Facilities Team and we provide Retailer Training in the form of Seminars, Breakfast Meetings, Bus Tours and Visual Presentation Workshops.

 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 
WHY ANALYSE
PERFORMANCE?

“Performance management systems put teeth into
a mission statement, because you are gathering data on it, looking at it regularly, problem solving
and action planning around it and rewarding people
on the basis of it.

If you measure it
and post it,
you will improve it.”

Stephen Covey
The 7 Habits of
Highly Effective People


AFTER YOU HAVE MEASURED PERFORMANCE ...

"you've innovated
systems solutions to people problems, you've quantified
the results of
those innovations and you've orchestrated
the innovations so
that they produce
the same results
every single time. Imagine standing by, while your people proudly explain their accountabilities"


(The E-Myth Revisited;
Michael Gerber 1995)

 
     


 
 
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Information for Shopping Centres. We are multiple session presenters at the Property Council of Australia Professional Courses; we provide Training for the Centre Management and Facilities Team and we provide Retailer Training in the form of Seminars, Breakfast Meetings, Bus Tours and Visual Presentation Workshops.