back to basics training - training courses and business products for small to medium sized businesses

"One looks back with appreciation to the brilliant teachers
but with gratitude to those who touch our human feelings. Warmth is a vital element for the growing plant
... and for the soul " (Jung)

Yes, we grow skills ... but first we grow people!

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Now all the training needs of your organisation can be met with fantastic External Short Courses at a fraction of the cost of in-house training. With over 50 Courses listed below, Back to Basics Training has a course to suit your business and your people.
 
     
 
Scroll down to see all our Short Courses or click on a Course Category to take you there instead.

Don't forget to read the right hand column of each page for what real people have said about each Course! Click here for more information about Short Course locations and times.
 
       
 
COURSE CATEGORIES:
   
         
  Management Skills 11 Courses    
         
  People Management, Team & Leadership 11 Courses    
         
  Owners and Experienced Managers 4 Courses    
         
  Sales Professionals 7 Courses    
         
  Retail Specific 20 Courses    
         
  Food Retailers 3 Courses    
         
  Office Professionals 6 Courses    
         
  Customer Service 6 Courses    
         
  Training Managers: HR Professionals 5 Courses    
         
  Personal Development 4 Courses    
         
 
If you have suggestions for additional Courses or topics you would like to see included, please let us know. We welcome all feedback as it ensures the Courses stay relevant for each business!
Any of these Courses can be presented in-house for your business: please contact us to discuss your needs in more detail
.
   
 
   
Management Skills
   
         
 
     
 
Professional Success Behaviours for Managers MORE    
 
     
 
Mastering the Four Essentials of Management MORE    
 
     
 
Time Management for Managers MORE    
 
     
 
Implementing, Managing and Achieving KPIs MORE    
 
     
 
Recruiting, Inducting and Keeping Great People MORE    
 
     
 
Budgets & Results: analysing Key Financial Data MORE    
 
     
 
Maximising Profits using the EFQM Model
and Balanced Scorecard
MORE
   
 
     
 
Initiating and Implementing Change MORE    
 
     
 
Managing the Mission, Vision and Cultural Values MORE    
 
     
Powerful Presentations - Part 1 and Part 2 MORE
   
       
 
         
   
People Management, Team Building and Leadership
   
         
 
     
 
Effective Leadership Skills MORE    
 
     
 
People Management and Motivation MORE    
 
     
 
Encouraging Teamwork & Building Strong Teams MORE    
 
     
 
Communication, Conversation and People Skills MORE    
 
     
 
Understanding & Influencing the four Personalities MORE  
 
     
 
Performance Discussions and Appraisals MORE    
 
     
 
Coaching Skills for Managers MORE    
 
     
Applying Emotional Intelligence Skills MORE
 
Managing Managers Effectively MORE
 
Mastering the 8th Habit - Visionary Leadership MORE
 
Successful Succession Planning MORE
   
 
     
         
 
Business Owners and
Experienced Managers
   
         
         
 
Managing Managers Effectively MORE    
 
     
 
Applying Emotional Intelligence Skills MORE    
 
     
 
Maximising Profits with the EFQM Business Model MORE    
 
     
Mastering the 8th Habit - Visionary Leadership MORE
   
 
       
         
   
Sales Professionals
   
         
   
   
 
Effective Selling Techniques for Sales Professionals MORE  
 
     
 
Professional Success Behaviours for all the Team MORE  
 
     
 
Communication, Conversation and People Skills MORE  
 
     
 
Success with Cold Calling, Leads and Referrals MORE  
 
     
 
Influencing the Four Personalities MORE  
 
     
 
Sales Letters, Quotes & Proposals that get Action MORE  
 
     
Powerful Strategies to Maximise Sales Results MORE
 
         
       
 
   
Retail Specific
   
         
         
 
Professional Success Behaviours for all the Team MORE    
 
     
 
Mastering the Steps of the Sale - Part 1 & Part 2 MORE    
 
     
 
Advanced Retail Sales - Part 1 and Part 2 MORE    
 
     
 
Add-ons, Objections and Closing More Sales MORE    
 
     
 
Turning Around Price Focused Customers MORE    
 
     
 
Visual Merchandising and Store Presentation
Part 1 & Part 2 MORE
   
 
     
 
Communication, Conversation & People Skills MORE    
 
     
 
Understanding the Four Personalities MORE    
 
     
 
Exceptional Service & the Actions that Destroy it MORE    
 
     
 
Telephone Selling Techniques MORE    
 
     
 
Dealing with Conflict & Difficult Customers MORE    
 
     
Successful Store Management - Part 1 & Part 2 MORE
   
 
Techniques to Improve Store Performance
Part 1 & Part 2 MORE
 
     
 
Strategies to Handle Increased Competition MORE    
 
     
Service & Selling for Xmas Casuals - Specialty MORE
   
     
       
         
   
Food Retailers
   
         
         
   
In addition to the Specific Management and Retail Courses above, we suggest:
   
 
 
Service and Selling for Food Retailers MORE    
 
     
Visual Presentation for Food Retailers MORE
 
Service and Selling for Christmas Casuals - Food MORE
   
     
       
         
   
Office Professionals
   
         
         
 
Mastering Essential Secretarial Skills MORE    
 
     
 
Management & Time Management for EAs / PAs MORE    
 
     
 
Communication, Conversation and People Skills MORE    
 
     
 
Influencing the Four Personalities MORE    
 
     
 
Exceptional Service & the Actions that Destroy it MORE    
     
 
Professional Success Behaviours for all the Team MORE
   
     
 
   
   
The latest in
Customer Service Techniques
   
         
         
 
Professional Success Behaviours for all the Team MORE  
 
     
Exceptional Service and the Actions that Destroy it MORE  
     
 
Dealing with Conflict and Difficult Situations MORE  
 
     
 
Communication, Conversation and People Skills MORE  
 
     
 
Influencing the Four Personalities MORE    
 
     
Life Skills - Goals, Confidence & Personal Growth MORE
 
       
       
         
   
Training Managers and
HR Professionals
   
         
         
 
Professional Success Behaviours for Managers MORE    
 
     
 
Powerful Presentations - Part 1 and Part 2 MORE
   
 
     
 
Coaching and Staff Training Skills MORE    
 
     
 
Successful Succession Planning MORE    
 
     
Recruiting, Inducting & Keeping Great People MORE
   
     
       
         
   
Personal Development
   
         
         
 
Life Skills - Goals, Confidence & Personal Growth MORE    
 
     
 
Communication, Conversation and People Skills MORE    
 
     
 
Understanding the Four Personalities MORE    
 
     
 
Powerful Presentations - Part 1 and Part 2 MORE
   
         
    More:

   
 
 
   
Click here for the 2006 Course Dates
       
Contact Us at any time to discuss your needs, without feeling pressure or obligation!
   
Buy a Gold Card, save $2000 & receive 10 Course Tickets to use over the next 2 years
Click here to download Gold Card Application Form
   
 
Combine the Courses or use them as Development Programs  
   
Plan your own In-House Training or Conference
   
Use Back to Basics to develop your Business Manuals and Resources
   
 
 
     
 

 
   
   
   
   
   
   
   
   
   
   
   
 
 
 

"Interesting, entertaining and professional"

"Excellent.
This was beneficial
for every team member as it focused on
each individual
and their needs"

"Fantastic, very encouraging and
very thought provoking.
I was constantly
being challenged to look through issues to find deeper meaning and answers"

"I've been to
Retail Seminars before and as you probably know most of the presenters are actors and have loud voices.
This was a great change .... which made us relaxed
and learn more"

"Excellent -
he didn't stand
and preach which
was what I expected,
but actually
discussed
valid points and problems that needed
to be addressed"

"I'm never giving up; thinking positive
all the time and hey
I can tackle any
hard situations!"

"It was exceptional!
Keep up
the great work!"

"Excellent.
All sessions were
very good and
there was
good variety
to keep us
interested
all the way through"

"It helped me
to understand
it's not
about me,
it's about the customer (always)"

"Made me feel comfortable all day
and taught
me a lot.
Thank you"

"Very motivating - fantastic!"

"The whole session
was excellent!
It is fantastic
to have exposure
to other ideas from
outside of the circle"

"Excellent.
Very easy to
listen to
and makes sure
we understand"

"Very thorough.
I've learnt
a lot today"

"Very helpful,
I've learnt
a great deal
and will put
all I have learnt
about delegating, communication, motivation and planning
into production"

"Excellent,
informative
and professional"

"Well structured
and
very useful content.
Experienced,
articulate and friendly presenter"

"Fantastic -
all the points
that were covered
today were very thorough and
easy to
understand"

"Excellent, I learned
to manage
people more
as people
and a team,
not just staff"

"Excellent,
he conveyed
the information
very clearly and
made the whole day
interesting and enjoyable"

"Excellent,
the whole course
was very beneficial. Disappointed
that I can't
be here for
tomorrow's class"

"Excellent and
very personalised
and oriented
to all
the specific
business requirements that keep
our business
running profitably"

"I'll be discussing
all the points
with my partners
to see how we rank
with them and
what to do
about the things
we need to change"

"All sessions were relevant,
very good
and very professional"

"I have always
been in sales -
since I was 17 - and
found this Course
very refreshing
and modern"

"I had a wonderful day
and learned a lot.
Money well spent
for
my training"

"Excellent.
The whole Workshop
was informative,
fun
and very motivating"

"Very interesting
and a lot of insight
into the work
that I am
involved with"

"Excellent!
Taught me new ideas
and made
us feel
very important"

"Excellent -
you make
it look so easy,
which I know is a
skill in itself"

"You can always
continue to learn
and I feel
that this is an area
I needed help with.
It has given me
an excellent guide
to work with"

"Excellent.
This helped me
re-evaluate
my skills and
find a better way"

"Critique when
doing presentations
can be uncomfortable
but this wasn't
and I actually
found that
I craved the feedback"

"Fantastic and inspiring. You will definitely
be a better Manager
after attending"

"Informative
and with a sense
of humour.
He involves everyone as team and individuals"

"Excellent.
You will benefit
from the structure, techniques and
closing styles.
Your confidence
and sales will
really improve"

Click to download Gold Card Application Form
10 Course Tickets for only $1500 plus GST
Save $2000!
 
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
     
 
 
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Link to Joining our free Newsletter - the best in how-to business information, ideas, hints, tips, articles and tutorials to help small to medium sized organisations create better results Click here to read why the Back to Basics Training Gold Card is the best value training investment for your business. Top presenters, quality content, results focused, courses to suit all your team and very affordable Fantastic External Courses Offer - 10 Course Tickets for only $1500 plus GST